Evear Protect Sleep Plugs

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for a different product or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

• If your impressions were taken at our hearing centre (Evear Hearing) you will be refunded in full minus the impression fee of $30 and shipping fees for the return.
• If your impressions were taken elsewhere we will refund in full minus the shipping fees for return.
• Returned items must be returned in original packaging

To initiate a return or exchange, please complete the following steps:

Email us at info@evear.ca detailing

• Your name
• Order Number
• Which product(s) you would like to return or exchange
• If exchanging indicate if you would like a remake of the same product or a completly different product. 

You may also reach out to return via the "CONTACT" page on our website. Please choose only one method to initiate the return. 

Other Notes:

The expected timeline on your refund is dependant on when we receive the returned product. On average 4-5 business days.

If you are not satisfied with the fit, feel or finish of a product we will be happy to remake it or use your scans on file to make a different product. We will not begin the process of making a new product for exchange until we have recieved the item(s) for return.

We can accept returns past the 30 day mark but they will be subject to a $50 return fee. 

At this time we do not cover the cost of shipping a product back to our lab if you wish to return.